Returns and Exchanges

Return and Exchange Policy
At EVRUM, your comfort and trust in our products are always our top priority. If you are not completely satisfied with your purchase, we offer an easy and flexible return and exchange policy to ensure a smooth shopping experience.

Steps to Request a Return or Exchange:
Please fill out the dedicated electronic form at the bottom of this page.

The request must be made within 30 days from the date of receiving the order.

Requests made after the specified period will not be eligible for processing.

General Conditions:
The product must be in its original condition, unused, with all accessories, original packaging, and receipt.

Any product that has been damaged or has missing parts or accessories will not be eligible for return or exchange.

For each online order, only one return or exchange is allowed.

Used items within the first 30 days are eligible for exchange only, unless a product defect was reported earlier.

Quality Guarantee:
All our products are covered by a two-year warranty against manufacturing defects, starting from the date of receipt.

Full Refund Cases:
If the return is due to:

• A mistake in the type or specifications of the product.

• A manufacturing defect.

• Sending the wrong product.

A full refund will be processed within 10-15 working days after receiving and inspecting the product.

Refund Methods:

• Credit Card (Visa/Mastercard): The refund will be returned to the same card within 10-15 working days.

• Vodafone Cash: The refund will be sent to the same number used for the order.

• Cash on Delivery: Please provide your bank account number for the refund transfer within the same period.

Contact Us
To initiate the return or exchange process, please contact customer service via social media or through the form below.